How does car shipping work?
Thank you for considering ACI Transport for your vehicle transport needs!
Our team is the embodiment of Adaptability, Communication and Integrity. At ACI Transport we believe that a friendly, service-oriented approach to automotive transport is just as important as reliable transportation. Anyone can transport your vehicle, but we create added value through our effective responsiveness, transparency and hyper-friendly and memorable service. Our team of dedicated professionals are committed to the safe and on-time delivery of your vehicle, while keeping you informed every step of the way. We will take the time to help you make the best and most informed decisions to achieve the best results, every time.
The below information will help with what you need to know in order to ensure your vehicle shipment goes smoothly. Please take the time to read it. Should you have any questions, please feel free to contact us to clarify before you decide to ship your vehicle.
How do I Prepare My Vehicle for Transport?
Leave only about one-quarter (¼) tank of gas in the vehicle, if possible; this helps reduce the weight of the vehicle to help your carrier
Deactivate or disconnect after-market anti-theft devices to avoid the alarm going off during transport; this helps keep the battery from dying
Remove any electronic toll collection units from your vehicle to avoid getting charged for unnecessary tolls
Remove all personal items from your vehicle; the carrier is not liable for the safety of these items
Make sure your vehicle is prepared for changing weather conditions; broken or leaky windows aren’t protecting your vehicle from weather
Make sure that your vehicle is clean enough to ensure an accurate pickup inspection
Do I have to be present when my vehicle is picked up and delivered?
Yes. You or a person you designate to act on your behalf must be present at both pickup and delivery. THIS IS VERY IMPORTANT.
You will be asked to inspect your car thoroughly before signing the Bill of Lading (condition report and proof of delivery document) at pick-up and delivery. The carrier will go through this process with you as it is equally important to them. You have no recourse afterward to say something was damaged during transport if you didn’t note it at the time of the pick-up inspection.
When the vehicle is delivered, you will be asked to inspect the vehicle again. Any damage you notice upon arrival of your vehicle should be clearly noted on both your copy and the driver’s copy. It is also smart to take photos of any damage and to ask the driver to sign the Bill of Lading.
Will my vehicle be driven?
The transport driver will drive your car on and off the transport truck and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading will be kept to a minimum and your car should not be driven otherwise. Making sure you note your odometer readings at pickup and delivery is a good idea and can be written on the Bill of Lading.
What if my vehicle is inoperable?
It is very important that we know in advance if your vehicle does not operate. Inoperable vehicles require specialized equipment but can be shipped.
Additional fees will apply when transporting inoperable vehicles since the equipment required to load and unload the vehicle is not standard on all transport trucks. Inoperable vehicles are typically loaded in a position on the carrier where they will not need to be moved during transport. This can require additional loading and unloading time. Please note that vehicles that do not start reliably 100% of the time are considered inoperable.
Can I transport any personal items in my vehicle?
No. Auto transport companies must abide by Federal laws and aren’t licensed to transport household goods.
Additional items may shift during transit, damaging your vehicle’s interior. These items may also block the driver’s view when loading or unloading your vehicle and you may be asked to remove them by the driver. Any personal items left in your vehicle are solely your responsibility including any damage or loss of any kind, for any reason, as the driver is not liable for these items.
What happens if my vehicle arrives damaged?
While our carriers strive to do the best job possible and most transports are damage free, unfortunately, accidents do occasionally happen and sometimes damage does occur.
The origination section of Bill of Lading will be compared to the destination section of the documents to verify the condition of your automobile before and after transit. Both your signature and that of the carrier’s driver represent the acknowledgment of the actual condition. If you notice any damage at the time of delivery, make sure to document this on your Bill of Lading as well as the driver’s copy.
ACI Transport as well as our carrier companies are fully insured and licensed to cover your vehicle during transport where liable. We are happy to provide a copy of this information. If you are interested in a copy, please don’t hesitate to ask our team here at ACI Transport.